Yami Almaguer hails from Monterrey, México. She has worked for over 20 years for international companies and is a specialist in Customer Experience and Customer Service. She is the author of Customer Service vs Customer Experience and the creator of the corresponding podcast, where she shares her methodology with executives, business owners and team leaders who want to take their companies beyond just providing services, and into the world of customer experiences.

https://customerservicevscustomerexperience.com/

Podcast: https://yamialmaguergil.com/podcast